Frequently Asked Questions
At Serene Peaks Resort, we want to ensure your experience is seamless and enjoyable from the moment you book your stay to the moment you leave. To help answer any questions you may have, we’ve compiled a list of frequently asked questions about payments, terms and conditions, our services, and the resort itself. If you still have questions, feel free to reach out to us through our Contact Us page.
Categories
Payment
1 Is my payment secure?
Absolutely. We use industry-standard encryption to ensure all payments are secure and confidential.
2 Do you require a deposit when booking a room?
Yes, we require a 50% deposit at the time of booking to secure your reservation. The remaining balance can be paid during check-in.
3 Are there any activities or excursions organized by the resort?
Yes, we organize trekking, nature walks, and sightseeing tours around the Idukki region. Please ask at the reception for more details during your stay.
4 Can I get a refund if I cancel my reservation?
Cancellations made at least 14 days before the check-in date will receive a full refund. Please refer to our cancellation policy in the Terms and Conditions for more details.
5 Do you offer payment plans?
Currently, we do not offer payment plans. However, we are happy to accommodate partial payments based on prior discussion.
Services
1 Why do we use this service?
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opposed to using ‘Content here, content here.
2 What amenities are available at Serene Peaks Resort?
We offer a variety of amenities, including free Wi-Fi, 24-hour hot water, room service, in-room TV, and complimentary parking. We also have trekking and nature walk options available for our guests.
3 Is room service available 24/7?
Room service is available from 7:00 AM to 10:00 PM. Special requests can be accommodated outside these hours with prior notice.
4 Do you offer laundry services?
Yes, laundry services are available for an additional charge. Please contact the front desk for assistance.
The Resort
1 Is Wi-Fi available throughout the resort?
Yes, complimentary Wi-Fi is available in all rooms and common areas of the resort.
2 What is the closest attraction to the resort?
The resort is situated near the famous Calvary Mount, a popular trekking spot offering breathtaking views of the surrounding hills and the Idukki reservoir.
3 What are the types of rooms available at the resort?
We offer two air-conditioned rooms and two non-air-conditioned rooms, all equipped with modern amenities to ensure a comfortable stay.
4 Where is Serene Peaks Resort located?
We are located at Calvary Mount View Point, Calvary Mount P.O, Near 10th Mile, Idukki, Kerala 685515, surrounded by scenic beauty overlooking the Idukki reservoir.
5 Is there parking available at the resort?
Yes, we offer free parking for all our guests at Serene Peaks Resort.
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All Publications
Unwind in the Lap of Nature: Top Reasons to Stay at Serene Peaks Resort
Nestled amidst the breathtaking beauty of Calvary Mount in Idukki, Serene Peaks Resort is… Read moreRead more Unwind in the Lap of Nature: Top Reasons to Stay at Serene Peaks Resort
A Guide to Trekking Trails Around Calvary Mount: Adventure Awaits!
For adventure seekers and nature lovers, trekking around Calvary Mount in Idukki offers a… Read moreRead more A Guide to Trekking Trails Around Calvary Mount: Adventure Awaits!
Discover the Idukki Reservoir: A Jewel in Kerala’s Crown
The Idukki Reservoir, nestled amidst the verdant hills of Kerala, is an awe-inspiring marvel… Read moreRead more Discover the Idukki Reservoir: A Jewel in Kerala’s Crown